Refund & Return Policy
Effective Date: July 2026
At ZOLO Designer Studio, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please read our refund and return policy below.
Returns
We accept return requests within 7 days of receiving your order.
To be eligible for a return, the product must:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags attached.
- Be returned in its original packaging.
- Not be damaged, washed, altered, or used.
Products that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Inner Wear
- Customized or Altered Products
- Gift Cards
- Clearance or Final Sale Items (if applicable)
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us within 48 hours of delivery with:
- Your Order Number
- Photos of the product
- Photos of the package (if damaged)
We will review your request and arrange a replacement or refund if approved.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the return is due to our mistake.
Exchanges
We only replace products if they are:
- Damaged
- Defective
- Incorrectly delivered
Exchange requests are subject to product availability.
Return Shipping
If the return is due to:
- Our mistake (wrong or damaged product), we will bear the return shipping cost.
If the return is due to:
- Change of mind
- Incorrect size selected by the customer
- Personal preference
The customer is responsible for the return shipping charges.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. You may request a return after delivery if eligible under this policy.
Refund Processing Time
Approved refunds are usually completed within 5–10 business days.
The time taken for the refund to appear in your account depends on your bank or payment provider.
Contact Us
For any return, refund, or exchange requests, please contact us.
ZOLO Designer Studio
📍 Kollam, Kerala, India
📞 +91 9207770078
Last Updated: July 2026
